![]() ![]() The shared mailbox will now appear in your MS Outlook below the primary mailbox. Now, provide the shared email address to which the admin has added you, and then click Ok. A new tab will appear on the screen click More Settings>Advanced>Add. In the Email tab, click Change at the bottom. Click the Email tab to ensure that the correct account is highlighted. Click Account Settings, and then select Account Settings from the menu. If you meet the above prerequisites but fail to add the shared mailbox, don't worry, you can manually add the shared mailbox to Outlook through the following steps. After you restart Outlook, it may appear below your main mailbox in your Folder pane. It must have an email address and display name associated with it.Īsk your admin to add you to the shared mailbox in Microsoft 365, then you need to close and start MS Outlook again.Only configured shared mailboxes can allow external access.Your administrator has given you permission to access the shared mailbox.MS Outlook must be configured with your Microsoft 365 account.It must be set up and available in Microsoft 365.If you want to add a shared mailbox to Outlook, no matter you are MS Outlook 2013, 2016 or 2019, you need to meet the following basic requirements. Prerequisites of a Shared Mailbox in Outlook Promotes cooperation and transparency among members.Shared mailboxes reduce clutter and extra storage space as a single mailbox.Contact lists and shared calendars can be shared. ![]() Provide a single point of contact for everyone outside the company.When shared mailboxes are becoming more and more popular among users, you may wonder why so many people like to use shared mailboxes? You can read below to understand the main reasons why you need a shared mailbox. This mailbox is often used by teams interacting with a large customer base on topics such as sales, marketing, or customer service.The sender's email address for each reply is the Shared Mailbox, not the individual's. It guarantees real-time communication thanks to its rapid response rate. A Shared Mailbox enables a group of people to easily send, view, monitor, and respond to emails from a single email address. A Shared Mailbox is a mailbox that multiple users can use to read and sent emails.
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